This policy outlines the procedures for refunds and handling disputes related to purchases made on Magnus Connect. We are committed to resolving issues fairly and efficiently.
Refunds (Covered in Return Policy):
Our refund policy is detailed within our Return and Refund Policy. Please refer to that document for information regarding eligibility, timeframes, and the refund process. In summary, we offer a 30-day money-back guarantee, and returns are possible after 30 days with applicable fees.
Dispute Resolution:
We encourage customers to contact us directly at support@magnusconnect.store or call us at (833) 549-8588 to resolve any issues or concerns related to their orders. We are committed to working with you to find a satisfactory solution.
If you are not satisfied with our initial response, we offer the following dispute resolution process:
Escalation to Management: If your initial contact with customer support does not resolve the issue, you can request to escalate your case to a manager. Please clearly state your issue and provide your order number.
Mediation (Optional): If escalation to management does not resolve the issue, we are open to exploring mediation with a neutral third party. This would be a mutually agreed-upon mediator.
Chargebacks and Disputes with Payment Providers: We understand that sometimes disputes arise with payment providers (e.g., credit card chargebacks). We encourage you to contact us directly before initiating a chargeback. Often, we can resolve the issue more quickly and efficiently through direct communication. However, we will cooperate fully with any investigations conducted by payment providers.
Grounds for Disputes:
Common reasons for disputes include:
Non-Delivery: The order was not received. (Please allow sufficient time for shipping, referring to our Shipping Policy.)
Damaged or Defective Product: The product arrived damaged or is defective. (Please provide photos and details.)
Incorrect Product: The wrong product was shipped.
Unauthorized Charge: A charge was made to your account without authorization. (Please verify that the charge is not related to a family member or shared account.)
Billing Issues: Discrepancies in billing, such as incorrect amounts charged.
Dissatisfaction with Product or Service: You are unhappy with the product or service. (Please explain the specific reasons for your dissatisfaction.)
Required Information for Dispute Resolution:
To help us resolve your dispute quickly and effectively, please provide the following information:
Order Number: This is essential for identifying your purchase.
Contact Information: Your name, email address, and phone number.
Detailed Description of the Issue: Explain the problem clearly and concisely.
Supporting Documentation: Include any relevant evidence, such as photos of damaged products, shipping confirmation emails, or screenshots of billing discrepancies.
Proposed Solution: State what you would like as a resolution (e.g., refund, replacement, exchange).
Our Commitment:
We are committed to handling all disputes fairly and in accordance with our policies. We will investigate each dispute thoroughly and communicate with you promptly throughout the process.
Disclaimer:
This Refund and Dispute Policy is subject to change without notice. The most current version will be posted on our website.
Contact Us:
For any questions or concerns regarding our Refund and Dispute Policy, please contact us:
