Welcome to the Magnus Connect Help Center! We’re here to assist you with any questions or issues you may have. Browse the frequently asked questions below, or contact us directly for further assistance.
Contact Us
Have a question? Please contact us and we’ll get back to you as soon as possible.
Email: support@magnusconnect.store
Call: (833) 549-8588 – Mon-Sat – 8am to 8pm ET
Frequently Asked Questions
Ordering & Shipping
Q: What are your shipping options?
A: We offer a variety of shipping options to meet your needs, including standard, expedited, and express delivery. Shipping costs and estimated delivery times are calculated at checkout based on your chosen option and location. For detailed information, please visit our Shipping Policy.
Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your package’s progress on the carrier’s website.
Q: What if my order arrives damaged or incomplete?
A: If your order arrives damaged or incomplete, please contact us immediately at support@magnusconnect.store or call (833) 549-8588. Provide your order number and details about the issue, including photos if possible. We’ll work quickly to resolve the problem.
Q: Can I cancel or change my order?
A: Order cancellations or changes are possible within a limited time frame after placing your order. Please contact us as soon as possible at support@magnusconnect.store or call (833) 549-8588 with your order number, and we’ll do our best to accommodate your request. Once an order has shipped, it cannot be canceled.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase for most items, provided they are in their original condition and packaging. Some restrictions may apply. Please review our Return Policy for complete details on eligibility, return shipping costs, and the refund process.
Q: How do I initiate a return?
A: To initiate a return, please contact us at support@magnusconnect.store or call (833) 549-8588 with your order number and reason for the return. We’ll provide you with instructions on how to proceed.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we’ll process your refund. Please allow 3 business days for the refund to appear in your account.
Products & Technical Support
Q: How do I set up my Magnus Connect device?
A: Our plug-and-play devices are designed for easy setup. Each device comes with detailed instructions. You can also find help from our support staff by contacting us at support@magnusconnect.store or call (833) 549-8588
Q: What if I’m having trouble connecting to my Wi-Fi?
A: If you’re experiencing connectivity issues, please check the following:
Ensure your device is plugged in and powered on.
Verify that you’re connected to the correct Wi-Fi network.
Restart your router and modem.
Check for any network outages in your area.
If you’re still having trouble, please contact our technical support team at support@magnusconnect.store or call (833) 549-8588
General Inquiries
Q: How can I contact Magnus Connect?
A: You can reach us via email at support@magnusconnect.store or call (833) 549-8588
