Thank you for shopping at Magnus Connect! We are committed to providing you with a seamless and transparent shipping experience. This Shipping Policy outlines our shipping practices, costs, delivery times, and other important information regarding your order.
Shipping Destinations:
We currently offer shipping within the United States only. We do not ship to international destinations at this time.
Shipping Costs:
We are pleased to offer free standard shipping on all orders within the United States. There are no hidden shipping fees.
Shipping Carriers:
To ensure efficient delivery, we work with a network of trusted suppliers who ship orders directly to our customers. These suppliers utilize various shipping carriers, which may include, but are not limited to, USPS, UPS, FedEx, and other reputable carriers. The specific carrier used for your order will be determined based on factors such as your shipping address, package size, and weight, and by the chosen supplier.
Shipping Processing Time:
Order processing typically takes 1-2 business days. Business days are Monday through Friday, excluding holidays. Please note that processing time is separate from shipping time. During peak seasons or promotional periods, processing times may be slightly longer. You will be notified of any significant delays.
Estimated Delivery Time:
We aim to deliver your order within 7 business days after it has been processed. While we make every effort to meet these delivery estimates, actual delivery times may vary depending on factors such as your location, the chosen carrier, and unforeseen circumstances like weather delays or logistical issues. We are not responsible for delays caused by the shipping carrier or our suppliers.
Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. Please allow up to 24 hours for the tracking information to become available.
Shipping Address:
It is your responsibility to provide a correct and complete shipping address during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping addressbefore your order ships, please contact us immediately at support@magnusconnect.store or call us at (833) 549-8588. Once an order has shipped, we are unable to make changes to the shipping address.
Delivery Issues:
Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at support@magnusconnect.store or call us at (833) 549-8588. We will work with our supplier and the shipping carrier to investigate the issue and ensure a resolution. Please retain all packaging materials and damaged items for inspection.
Delivery Exceptions: If the shipping carrier experiences any issues delivering your package (e.g., failed delivery attempts, address issues), they will typically leave a notification with instructions. It is your responsibility to follow up with the carrier to arrange redelivery or pickup.
Signature Confirmation: For certain high-value orders, we or our suppliers may require a signature upon delivery. This helps ensure that your package is delivered securely.
International Shipping:
We do not offer international shipping at this time.
Contact Us:
If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us:
Email: support@magnusconnect.store
Phone: (833) 549-8588
We are committed to providing you with excellent customer service and ensuring your satisfaction with your Magnus Connect purchase.
